Shipping & Return

Production Time

Due to high seasonal demand, all orders have been experiencing production delays since October. Our current production time is 3–4 weeks, excluding shipping. We’ll update this page as soon as production times return to one week. Thank you for your patience and understanding.

All our garments are handmade. Production usually takes 1–2 weeks.

If you need your order urgently, please contact us before ordering. We’ll check our production schedule, and an additional fee may apply for expedited production.

Shipping

We ship worldwide. All orders are sent in discreet packaging to protect your privacy. The outer packaging does not identify the contents, and the items inside are not visible.

Shipping is free. The estimated delivery time is 5 business days.

You may cancel your order for a full refund before production or dispatch begins. We cannot cancel an order once it has been dispatched.

Returns

For eligible items, you may request a return within 30 days of receiving your order. To be eligible, the item must be clean and in the same condition as when you received it. Please provide your receipt or other proof of purchase.

Custom-Size Garments

Returns, exchanges or refunds for custom-size garments are accepted only if the garment has a confirmed manufacturing defect or quality issue, or was made incorrectly because of an error in our manufacturing process.

We are not responsible for incorrect measurements supplied by the customer. Please check all measurements carefully before submitting your order.

Return Shipping

If a return is for a reason not caused by us, the customer is responsible for the return shipping cost. The cost depends on the carrier selected.

If an item is damaged or incorrect because of an error on our part, the customer will not be asked to pay the return shipping cost. We do not charge a restocking fee.

Refunds

Once we receive and inspect your return, we’ll email you to confirm receipt and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary.

Late or Missing Refunds

If you have not received your refund, first check your bank account again. Then contact your card provider, as it may take time for the refund to appear. You can also contact your bank, as it may need additional time to process the refund.